Privacy policy
Last updated: 27 September 2026
Who we are
The website in.tern.et (brand tern®) is operated by TOUJOURS VACANCES, a French simplified joint-stock company (SAS) with a share capital of €1,000, registered office at 17 rue de la Bretonnerie, 45000 Orléans, France, registered with the Orléans Trade and Companies Register under number 912 392 313. TOUJOURS VACANCES is the data controller for the processing described below.
For any question about your personal data or to exercise your rights: support@ternterntern.com, or by post to the address above.
What we use your data for, and why we are allowed to
| Purpose | Data | Legal basis | How long we keep it |
|---|---|---|---|
| Processing your order: payment, shipping, invoice, order updates, returns and warranty | Name, shipping and billing addresses, email, phone, order details, payment status | Performance of the contract with you (GDPR Art. 6(1)(b)) | For the duration of the order and the legal warranty periods; invoices and accounting records: 10 years (legal obligation) |
| Accounting and tax obligations | Invoices and payment records | Legal obligation (Art. 6(1)(c)) | 10 years |
| Customer account (if you create one) | Email, name, addresses, order history | Performance of the contract (Art. 6(1)(b)) | Until you delete your account, or 3 years after your last activity |
| Customer support | Your messages and the information needed to answer them | Performance of the contract (Art. 6(1)(b)) | 3 years after our last exchange |
| Newsletter and marketing emails or SMS about our drops and offers | Email and/or phone number, your subscription choices | Your consent (Art. 6(1)(a)), given when you subscribe or tick the box at checkout. We never send marketing messages without your consent. | Until you unsubscribe, or 3 years without any interaction with our messages |
| Asking for your review after a purchase | Email, product purchased | Our legitimate interest in collecting feedback on our products (Art. 6(1)(f)); you can object at any time via the link in the email | 3 years after your last purchase |
| Payment security and fraud prevention, limited to what is strictly necessary to secure payments | Order and payment data, IP address | Our legitimate interest in preventing payment fraud (Art. 6(1)(f)) | For the time needed to check the transaction, then as required by law |
| Audience measurement, A/B tests and advertising cookies | Cookie identifiers, pages viewed, device information | Your consent, collected through our cookie banner (Art. 6(1)(a) and Art. 82 of the French Data Protection Act) | See the cookie section below |
Card details are processed directly by our payment providers. We never see or store your full card number.
Who receives your data
Only the people at TOUJOURS VACANCES who need it, and the service providers who help us run the shop, acting on our instructions:
- E-commerce platform and hosting: Shopify;
- Payment: Shopify Payments, Stripe and, if you choose them, other payment methods offered at checkout;
- Shipping: Sendcloud (shipping labels) and the carriers delivering your order (such as La Poste Colissimo, DHL or UPS);
- Customer support tool;
- Email and SMS sending tools, for order notifications and, with your consent, marketing messages;
- Reviews: Judge.me;
- Audience measurement and advertising, only if you accept the corresponding cookies: Google (Google Analytics, Google Merchant Center) and Meta (Facebook and Instagram).
We may also disclose data when required by law or by a court or administrative authority. We never sell your personal data.
Transfers outside the European Union
Some of these providers process data outside the European Union: Shopify (Canada, which benefits from an EU adequacy decision, and the United States), Stripe, Google and Meta (United States). These transfers rely on the EU–US Data Privacy Framework for certified companies, or on the European Commission's standard contractual clauses.
Cookies and similar technologies
When you first visit, a banner lets you accept all cookies or accept only the required ones, with the same ease. Nothing other than the required cookies is used until you accept. Your choice is stored for 30 days, after which we ask again. You can change your choice at any time: delete the cookies of in.tern.et in your browser settings and the banner will appear again on your next visit.
| Category | What it does | Main cookies | Duration |
|---|---|---|---|
| Required (no consent needed) | Shopping cart, currency and language, security, remembering your cookie choice, Shop Pay | _shopify_essential, cart, cart_currency, localization, tinycookie, tinycookie_acc, _shop_app_essential (shop.app) | 14 days to 1 year |
| Functional | Displaying bundle offers in the cart (Moonbundle) | moonbundle_visitor_id (stored in your browser) | Until you clear your browser data |
| Audience measurement and tests (with consent) | Counting visits and understanding how the site is used (Google Analytics, Shopify); randomly assigning visitors to a version when we test a price or an offer. Without your consent, you always see the standard version. | _ga, _ga_*, _gid, _shopify_analytics, _ab_id | 1 day to 400 days |
| Advertising (with consent) | Measuring the performance of our ads and showing you relevant ads (Meta, Google) | _fbp, _shopify_marketing | 90 days to 1 year |
Your rights
You have the right to access your data, to have it corrected or erased, to restrict its processing, to object to its processing (including, at any time, to marketing), to data portability, and to withdraw your consent at any time without affecting what was done before. Under French law, you can also give instructions on what happens to your data after your death.
Write to support@ternterntern.com. We answer within one month. If you think your rights are not respected, you can lodge a complaint with the French data protection authority, the CNIL (3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, www.cnil.fr), or with the authority of the EU country where you live.
Minors
Our site is not intended for children. In France, a person under 15 may only consent to cookies or marketing messages together with a parent or guardian.
Security
We use the security measures of our providers (encrypted connections, access limited to the people who need it) to protect your data.
Changes
We may update this policy, for example when we add a new service. The date at the top of the page shows the latest version.
