How can we help?
We are always here to assist you and provide the information you need.
We sincerely do our best to offer the best possible service.
General Q&A
What are the shipping times?
What are the shipping times?
Most of our products are in stock and available for immediate shipping. We process and ship orders daily to ensure fast dispatch.
For orders that are ready to ship, estimated delivery times are:
🇫🇷 France: 48 to 72 hours (shipped with Colissimo)
🇪🇺 Europe & International: 3 to 5 business days (shipped with DHL)
🇺🇸 USA: 2 to 5 business days with DHL Standard — 24 to 48 hours with DHL Express
However, in some exceptional cases, we offer made-to-order products that are manufactured after the purchase. In these cases, production time must be added before shipping. If an item is made-to-order, this will be clearly stated on the product page before checkout, so there are no surprises.
Where is my order? How to get my tracking number?
Where is my order? How to get my tracking number?
We usually ship orders within 24 hours. Once your order is shipped, you will automatically receive an email with your tracking number.
If your order is being shipped to France, it will be handled by Colissimo. For international shipments outside Europe, we generally use DHL.
When will I receive my refund?
When will I receive my refund?
As soon as we receive your return, we process it within a few days. If everything is in order, we automatically initiate the refund.
You will receive an email confirmation once the refund has been processed. The funds are immediately returned to your bank, but it may take 2-5 business days for them to appear in your account, depending on your bank's processing time.
There's no need to worry — all refunds go through successfully, but some banks can take longer to display the funds. If you don't see it right away, we recommend waiting a few more days.
Will I have to pay taxes when I receive my order?
Will I have to pay taxes when I receive my order?
We ship all orders from our warehouse in France 🇫🇷. This means that for orders within the European Union 🇪🇺, there are no additional taxes or import duties to pay upon delivery.
For orders outside of the European Union, it is possible that your country's customs office may require additional taxes or import fees before you can receive your package.
Unfortunately, we have no control over these charges, as they are determined by local regulations. These fees are the responsibility of the customer and must be paid directly to the customs authorities if required.
We recommend checking with your local customs office for more details on potential fees.
Can I return my order? (refund or size exchange)
Can I return my order? (refund or size exchange)
Yes, you can return your order as long as the product is in the same condition as when received — new, unworn, unwashed, and with its original packaging. You have 14 days from the delivery date to return it.
To start a return or exchange, please use our return form.
I have a problem with my order (product is missing, defective, or incorrect)
I have a problem with my order (product is missing, defective, or incorrect)
If a product is missing, defective, or incorrect, feel free to contact us so we can assist you as quickly as possible.
If the issue is due to our mistake, we will cover the return shipping costs. We take every case seriously and will do our best to find a solution for you.
About WinRAR
Is it an Official collaboration with WinRAR?
Is it an Official collaboration with WinRAR?
Yes, this is an official collaboration with WinRAR.
The collection was created in partnership with them, and they receive a share of the revenue generated from sales.
Can't find the answer? We are available from Monday to Friday.
Business Inquiries
Would you like to work with us?
Would you like to work with us?
We offer co-branding and white-label design & production services for tech companies and brands.
Whether you're looking for custom apparel, branded accessories, or a full creative collaboration — we'd love to hear from you.
Fill out our collaboration form or reach out directly:
Press, Styling Requests and Collaboration inquiries: flub@forever-vacation.com
General business: team@forever-vacation.com