Need Help ?
You need more information about our products, your order or tern ?
We tried to gather all useful information about our services.
If you have a problem or a question, please contact us :
If your question is not answered here, you can send a message to our customer support team.
Due to the large number of messages we receive at the moment, please make sure we have not answered your question above before contacting us.
Press, Styling Requests and Collaboration inquiries :
How to track my parcel ?
We recommend you using 17track.net or parcel.app.
We are building a tracking interface built-in our website, it will come soon.
You will find your tracking number in your mail, as soon as we ship
Where are you located ?
tern® operate from France, Europe.
How to contact us ?
You can contact us by clicking on the yellow assistance button at the bottom of the page.
Please check that we have not already answered your question in this FAQ.
Which size should I choose?
You will find on each product page details on the different measurements of our clothes.
We recommend you to select your usual clothing size.
We try to produce clothes that fit the maximum number of people possible, those sizes correspond to a European "standard" clothes.
What are the shipping times?
Once our garments are produced and delivered to our warehouse, we usually ship within a week.
However, if your order is still not shipped after this time, it is possible that we are in a major period where the number of orders are very high, and we do then as quickly as possible.
In any case you will receive a lot of updates by email about your order.
It is also possible that you think you will receive your clothes within a week while the product you have ordered is working under a pre-order system.
In this case we invite you to check the information available on the product page that you ordered, everything will be explained there.