Need Help ?
You need more information about our products, your order or tern ?
We tried to gather all useful information about our services.
How to track my parcel ?
Where are you located ?
Tern® operate from France, Europe.
How to contact us ?
You can contact us by clicking on the yellow assistance button at the bottom of the page.
Please check that we have not already answered your question in this FAQ.
Which size should I choose?
You will find on each product page details on the different measurements of our clothes.
We recommend you to select your usual clothing size.
We try to produce clothes that fit the maximum number of people possible, those sizes correspond to a European "standard" clothes.
What are the shipping times?
Once our garments are produced and delivered to our warehouse, we usually ship within a week.
However, if your order is still not shipped after this time, it is possible that we are in a major period where the number of orders are very high, and we do then as quickly as possible.
In any case you will receive a lot of updates by email about your order.
It is also possible that you think you will receive your clothes within a week while the product you have ordered is working under a pre-order system.
In this case we invite you to check the information available on the product page that you ordered, everything will be explained there.
How does the make-to-order system work?
On some products, we are required to work with a pre-order system in order to offer those clothes to the most people possible.
In this case we make the order available for a limited time period, few hours, days or weeks.
At the end of this period, we send our order to our factory, which will start the production of the clothes as soon as possible.
Once the production is finished, the factory will ship the products to our workshop / warehouse in France.
This may be the first time you are experiencing a pre-order scenario.
Don't worry, we've worked hard to make this new experience as smooth as possible.
Thanks to this method we never overproduce clothes, which is better for the planet, we also can set a lower price for our products.
We are aware that delays may scare you, but you can be sure that our priority, our work is to make sure that we can deliver your order as soon as possible.
You will also receive many emails at each stage of production to inform you in real time on where we are.
And if you ever have any questions, you can contact us, our team will be there for you!
If you have a problem or a question, please contact us :
If your question is not answered here, you can send a message to our customer support team.
Due to the large number of messages we receive at the moment, please make sure we have not answered your question above before contacting us.